We accept cash and most major credit cards, as well as Care Credit. Check payments are accepted from established clients only.
Due to the high demand for appointments, we require a deposit for any new patient appointment at IVCRVA at the time of scheduling. We reserve 30-90 minutes for these appointments and no-shows or last-minute cancellations greatly affect how efficiently we can best serve our patients.
Please note that this payment is non-refundable.
If you call to cancel or reschedule at least 24 hours in advance, your deposit will remain on your account for up to a year and can be used to reschedule your appointment or be put towards other services or purchases at IVCRVA. Same-day cancellations and no-shows will result in your deposit being forfeited to IVCRVA. This policy has become necessary to allow us to see new clients in a timelier manner and accommodate the increased demand for services as we grow. *Care Credit cannot be used to pay the deposit for initial visits.
Thank you for your understanding and we look forward to serving you and your pets!